---
title: "UI questions and troubleshooting · Adventure Runner docs"
description: "Find missing plans, handle offline updates, and resolve common connection and export questions."
canonical: "https://www.trailready.run/docs/troubleshooting/"
modified: 2026-10-05
reference_only: false
---

# UI questions and troubleshooting

Find missing plans, handle offline updates, and resolve common connection and export questions.

## My plan disappeared or does not match my assistant

Check that you are using the same browser profile and hosting URL. Local plans and shared cloud snapshots are separate, and neither side silently overwrites the other. Import your JSON backup to restore a local plan, or open Account and save the shared snapshot as a local copy. Avoid clearing browser storage until you have downloaded backups.



## How do offline plans and maps work?

Wait for the app to report that plans and elevation are available offline on this device. Download the map area for each route separately. Saved itinerary, elevation and packing do not imply that its basemap is downloaded. Recheck weather online before departure and test offline reopening on the device you will carry. Browser storage may be evicted; keep a backup and an alternative navigation plan.



## Why do I see Reload update?

The app keeps an installed build together so open tabs can finish loading their tools. Reload update activates a newer available build. Download a backup first if you are concerned about local storage. If a feature is missing, reload the available update and reopen the planner.



## My assistant cannot see a trip or download a file

Verify the intended Adventure Runner account was authorized and the trip was explicitly shared. Refresh access and proposals when returning to Account. Some hosts cache tools and require a tool refresh after a server update. For downloads, request a new export if the link expired, was revoked, the shared revision changed, or its draft was reviewed. A GPX also requires mapped geometry. Host MCP permissions must allow the connection.



## Where can I ask a UI question?

Use these guides first, then email waddell.scott@gmail.com with the page or control, what you expected, what happened, browser/device and approximate time. Omit passwords, session tokens, private trip links and unrelated personal details. A public discussion forum and in-app support chat are not currently available.



## Documentation topics

- [Your first trip](https://www.trailready.run/docs/getting-started/)
- [Routes, stops and timing](https://www.trailready.run/docs/planner/)
- [Weather and go/no-go review](https://www.trailready.run/docs/conditions/)
- [Gear and preparation checklists](https://www.trailready.run/docs/checklists/)
- [Share, PDF and GPX](https://www.trailready.run/docs/sharing/)
- [Accounts, preferences and local trips](https://www.trailready.run/docs/accounts/)
- [Plan with your assistant](https://www.trailready.run/docs/assistants/)
- [UI questions and troubleshooting](https://www.trailready.run/docs/troubleshooting/)

Canonical URL: https://www.trailready.run/docs/troubleshooting/

Content updated: 2026-10-05. No reuse or training license is granted by this index; third-party materials retain their source terms.

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